Remote Infrastructure Monitoring for Uninterrupted IT Operations

The Challenge

Our client is a 25 years old organization, trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. The firm experienced reduced IT infrastructure availability and high costs of downtime. As the IT operations are often interrupted, the organization envisioned gaining maximum infrastructure uptime with proactive monitoring.

Vertical
Information Technology

Practice
Infrastructure

Interrupted

IT Operations

High costs

of Downtime

Reduced

Availability

Our Approach

We approached the client’s business challenges with proactive IT infrastructure monitoring and alerting services from our Remote Infrastructure Monitoring (RIM) facility. We deployed skilled IT resources for managing the client’s IT infrastructure in Chennai and Bangalore. With ITIL-based service delivery framework, we offered SLA-based hybrid L1 and L2 support and remote support for overseas locations such as US, UK, APAC and MENA.

Remote Infrastructure Monitoring solution

Benefits

The client benefited from 99.9% uptime with seamless and uninterrupted IT operations as a result of proactive monitoring. Our 24/7 premium support with certified and skilled resources helped the client to focus on their business priorities.

99%

Uptime

Uniterrupted

IT Operations

24x7

Professional Support

Let’s talk about your business needs

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