IT Infrastructure Managed Services

The Challenge

Our client is a leading electrical appliances manufacturing & distribution organization. Its main domains are lighting, consumer durables, engineering and projects. Lighting includes lamps, tubes and luminaire. It required an IT infrastructure expert for end-to-end IT managed services across 75+ branches with 5000+ end-users and over 6500 assets.

Vertical
Manufacturing

Practice
Infrastructure

Demand

For Trusted IT Service Provider

Decreased

Operational Efficiency

Ineffective

Asset Management

Our Approach

We approached our client’s business challenges by implementing on-premise ManageEngine with on-site and off-site service desk. We deployed 51 on-site resources in Mumbai and others across India. Along with an effective asset management, we provided daily, weekly, monthly and quarterly reviews. We committed AMC support for EUC devices with exclusive shared inventory.

End user computing support managed services

Benefits

The client benefited by relieving from daily transactions. As its trusted IT service provider, we owned the asset lifecycle support from deployment to disposal. We ensured uptime availability with continual improvements and increased operational efficiency.

Trusted

IT Service Provider

Relieved

From Daily Transactions

Complete Control

Over Asset Management

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