End-User Computing (EUC) Support Services

The Challenge

Our client is one of the oldest private “A Class” scheduled banks in India. It has a network of over 426 branches and more than 257 ATMs across the country. Bank was looking for an IT infrastructure partner to support 2000 end-users with 3600 assets spread across all the branches and ATMs, which are 80% in major metros.

Vertical
Banking

Practice
Infrastructure

Interrupted

Business Operations

Decreased

Operational Efficiency

Vulnerable

Endpoints

Our Approach

We approached our client’s business challenges by seamlessly implementing both on-site and off-site service desks. We managed the bank’s ITSM and ITAM tools. We engaged 17 on-site and shared resources. We also delivered daily, weekly, monthly and quarterly reviews.

End user computing support managed services

Benefits

The client benefited by reducing on-site customer visits by 30%. We ensured smooth business operations with remote ticket resolution. We delivered value by securing the endpoint devices and assuring uptime availability with continual improvements.

Smooth

Business Operations

Secured

Endpoint Devices

Remote

Ticket Resolution

Let’s talk about your business needs

Fill out the form below and our experts will get back to you